| Security
& Payments |
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How am I protected when shopping with Sunrisedevelopment.co.uk?
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All your payment card information is handled by PayPal. PayPal
is a trusted and secure, convenient and cost effective online payment
facilitator with over 150 million members. You will be entering your
card details over PayPal’s a secure server system, all your
card information is encrypted before being processed.
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| Does
Sunrise Development store my debit or credit card details? |
| No, your debit or credit card details are only known to PayPal.
Sunrise Development is informed by Pay Pal once your payment has been
accepted, but none of your card details are passed or stored by Sunrise
Development. |
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Which credit/debit cards do you accept? |
We accept most registered credit and debit cards which include Visa,
MasterCard, Maestro/Switch, Electron, Solo & PayPal.
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| Placing
an Ordering |
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Can I speak to someone before I order or when I have placed my order? |
| Yes, you can speak to one of our advisors on our dedicated Customer
Help Line (0845 026 4350 - Monday to Friday, 9am to 5pm) if you have
any questions, comments or need help in placing your order. If you
want to make an order over the telephone there is an additional £5
charge. If you just need help with making an order online there is
no additional charge. |
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How can I re-order? |
| Simply log in using the password you selected when you registered.
Your personal details will be held on the system, so you can just
carry on re-ordering hassle free. |
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I have forgotten my password |
| Just click on 'My Account' and on the 'Forgotten Password' link.
If you still require further assistance please call our Customer Help
Line (0845 026 4350 - Monday to Friday, 9am to 5pm) and one of our
advisors will be able to help. |
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I have changed my email address |
| Simply log in using your password and your old email address. Once
you are logged in, you can change your email address by clicking on
'Personal Details' within the 'My Account' section. If you still require
further assistance please call our Customer Help Line (0845 026 4350
- Monday to Friday, 9am to 5pm) and one of our advisors will be able
to help. |
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| Delivery
& Returns Questions |
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How much does Sunrise Development charge for delivery?
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Our shipping charges are as follows:
Mainland UK: £3.95 (GBP) for one item, £6.90 (GBP) for
two or more items.
Mainland Europe: £7.00 (GBP) per item.
Rest of the World: £12.00 (GBP) per item.
Please refer to our international Distributors/Partners
& Agents page to locate one of our international distributors
nearest to you. If you cannot see a distributor in your region or
please email us on partners@sunrisedevelopment.co.uk
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How long will I have to wait for my order? |
| We endeavour to despatch all orders on the day of purchase or at
least the next working day. All UK orders are sent 1st class so should
be with you within a couple of days, but we do ask you to wait 7 to
10 days. Non UK orders will take a little longer. |
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| Refunds/
Goods Return Policy |
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What is Sunrise Development’s return policy for Solar Products?
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We will refund or replace your purchase only the item is unopened,
unmarked and in its original packaging and returned in a saleable
condition within 14 days of purchase. Please note the item is your
responsibility until it reaches us. For your own protection, we recommend
that you send the item via recorded delivery unless the item is worth
more than £32 then and only then send them via special delivery
with the appropriate cover. We regret we can only refund return postage
costs if the return is clearly because of an error by us or if we
decide the product is faulty. This does not affect your statutory
consumer rights.
Sunrise Development
Ltd
Unit 3-13 Astra House,
23-25 Arklow Road,
London,
SE14 6EB
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| Any
Other Questions |
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How can I ask something not answered here? |
| You can email us with your questions by emailing us at customerservices@sunrisedevelopment.co.uk
or enter your contact details and comments using the comments
form on the Contact Us page. We will make every effort to reply to
you within 24 hours (Mon - Fri). |
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| Solar
Lantern FAQ’s |
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How did the idea of the solar lantern first came about? |
| Before the project started evidence of the need for a Solar Lanterns
was emerging from a number of sources. Studies involving the energy
needs of poor people in developing countries, pointed to the need
for de-centralised local solutions which take advantage of renewable
energy sources and are affordable. Another major, study by the World
Bank identified the need and demand for reliable Solar Rechargeable
Lanterns in Sub-Saharan Africa as an accessible and inexpensive solar
home system as a means of providing house hold lighting, too many
more people. |
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Are the spare parts (e.g. the bulbs and batteries) readily available?
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| All the components have carefully been selected great emphasise
being laid upon the availability of parts. Where we have been guided
by our manufacturing partners overseas. We have also had to bear in
mind however that the market for such components is changing rapidly.
As a result we have been careful not to choose components that are
available now but may not be available in a few years time. Accessories
bulbs, LED etc are available to order directly from the website. |
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How does this compare with average expenditure on kerosene or batteries? |
| The current cost of a Solar Home System (comprising of a Solar Panel,
a battery, charge controller and a system of lights) that could be
wired into a home, would cost at least £250. An amount that
would be obviously out of the reach of most rural families in most
developing Nation. This is where Sunrise Development in partnership
its manufactures have come with ingenuity designed as an affordable
alternative ‘lighting for life’ with our unbeatable Light
for Life solutions, Solar home system which meet all the needs of
the rural families in the developing nations and retails at approximately
between $45 -$60 based upon the import duty of the country. |
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Will there be a problem with initial capital cost? |
| Unlike kerosene or batteries, that demand repeat purchases, our
products are a one time expense. A study on spending habits of families
in developing nation looked at Africa in particular and found that
£4 - 5 (approx $10-12) per month is spent on kerosene, candles
and dry cell batteries which are of inferior quality light quality
compared to the products on offer. |
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Where are the lamps sold? |
| The lanterns can be purchased online through outlets for Solar Products
and other household goods. Exhibitions offering a discounted promotional
fee for the lanterns purchased through our direct sales team would
be another avenue. Suppliers will have a network of outlets such as
hardware stores, petrol stations and battery service depots.
We are cognisant of the fact that even with this well thought and
structured network our target audience may not be fully reached
especially those in the rural area, and that is why there is intensified
work to implement a marketing strategy that will employ all available
methodology to reach our esteemed rural agents or travelling salesmen
to help penetrate every facet of the community with the Solar Products
bringing light into rural areas at village level.
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Are solar lanterns a new invention, or are they used anywhere else
in the world? If so, what modifications / improvements have you made? |
| With the increased awareness of global warming effects, any environmentally
friendly innovation is warmly welcome and continues to be highly researched.
Fortunately, Solar lighting falls into this category and therefore
the products are not at all a new idea’ many companies have
produced them most of which have been designed for the leisure market
with a few made to withstand the harsh environmental conditions to
be found in many developing nations as for example our solar lantern
products.
Most solar lanterns in the market boosting to offer products with
poor design and the use poor quality components as a means of cutting
costs.
Our products are designed to meet the requirement for a reliable
and dependable source of light. We strongly believe that we have
arrived at designs that are robust, simple to both use and maintain.
Above all a highly quality product guarantees longevity and satisfaction.
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How long will the lantern run for when it is fully charged? |
| On a full charge the lantern will give light for 6 - 8 hours to
meet our client’s needs. If the lantern is used to power/recharge
mobile phones will mean a shorter/reduced time however, ensuring a
full charged mobile. a small radio without the lamp 15 hours listening
time is to be expected. |
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Will it work even on a cloudy day? |
| Photo voltaic panels may be used to provide charge even when there
is cloud cover so the lantern ensuring continuity even on a cloudy
day. Of course the charge duration time may be slightly longer then. |
